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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of John Fletcher

John Fletcher

August 13, 2026

5  out of  5
rating by John Fletcher
"Marion is a very nice and knowledgeable representative. She made the process of renewing my policy easy. Thank you very much, Marion!!!"
We responded:
"Thank you for your review, John! I'm glad to hear that Marion made renewing your policy a smooth experience. We appreciate your kind words and are here if you need anything else. Thanks for choosing us!"
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Antonio w

August 13, 2026

5  out of  5
rating by Antonio w
"Great customer service! Left no questions unanswered and was super helpful!"
We responded:
"Antonio, thank you for taking the time to leave us a review! I'm happy to hear that you found our customer service helpful and thorough. We always strive to make sure all your questions are answered. Feel free to reach out if you need anything else!"
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Cheryl Felchner

August 12, 2026

5  out of  5
rating by Cheryl Felchner
"We currently reside in Illinois (soon to relocate full time to Missouri) & our Springfield IL State Farm Agent is unable to insure residents outside of Illinois. Called Bradford O’Neil State Farm office to gather information to establish our auto insurance in Missouri. Our St Louis daughter is insured with Bradford & Team and shared how pleased they were with their Bradford O’Neill Team for their autos and home owners insurance.

When I first called last week - I was gifted by speaking with Marie on Bradford’s Team. Wow!! How impressive Marie!! Great first impression & that sure isn’t easy to experience in today’s world!

Marie, such a true delight, welcoming & most knowledgeable. I had many questions for Marie, as my husband & I had the same State Farm Agency since at least 36 years for our auto & home owners insurance. We went from our original Illinois agent who retired a good number of years ago to current Springfield agent. So we didn’t think switching agencies would necessarily be an easy task. We were mistaken! Thanks to Marie!!
First of all, what a joy filled demeanor Marie displays via her phone skills. Marie was extremely patient and clearly articulated the questions I needed to answer, steps I needed to successfully transition our ins from IL to MO. Marie made sure all our questions were answered, apparently has been well trained & able to utilize the computer efficiently to enable an efficient & positive phone call. Marie has kept in timely communication with us. Just yesterday I contacted Marie re us securing rental insurance. Once again, without fail / Marie was clearly on top of her game. She ask concise questions and efficiently provided the necessary information to not only us but also for our current landlord.

No question, truly Marie is such a valuable asset to us, other clients of Bradford O’Neill Agency and entire State Farm across the nation!!! “Like a good. Neighbor… Marie @ State Farm was there for us!!” Awesome hire to your team Bradford O’Neill!!!
Once full time in STL we look forward to stopping by the office and saying hello & thank you again!!"
Profile photo of Adrian Strickland

Adrian Strickland

August 10, 2026

5  out of  5
rating by Adrian Strickland
"Ryan assisted me through me process and helped me out a lot m!"
We responded:
"Adrian, thank you for taking the time to leave us a review! I'm happy to hear that Ryan was able to assist you and make the process easier. We're here for you, so feel free to reach out if you need anything else!"
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Becko Copenhaver

August 10, 2026

5  out of  5
rating by Becko Copenhaver
"Max was very helpful and patient in explaining all of my options and the details of my policies"
We responded:
"Thank you, Becko! I'm happy to hear that Max was able to assist you with your policies and provide clear explanations. We always aim to make sure you feel informed and comfortable with your choices. Feel free to reach out if you need anything else!"
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rhonda simmons

August 10, 2026

5  out of  5
rating by rhonda simmons
"GRIFFIN, MY NEW AGENT WAS VERY KNOWLEDGEABLE ABOUT MY POLICY AND VERY FRIENDLY AND HELPFUL"
We responded:
"Your feedback brightened our day, Rhonda! Answering your questions with patient, welcoming care is a top priority for Griffin and our whole team. Thank you for recognizing his dedication and choosing our Creve Coeur location!"
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Alex Tan

August 8, 2026

5  out of  5
rating by Alex Tan
"I worked with Elissa Johnson and she was extremely helpful and efficient in assisting me in bundling and updating my renters/ auto insurance. I greatly appreciated her help!"
We responded:
"Alex, thank you for taking the time to leave us a review! I'm happy to hear that Elissa was able to assist you efficiently with your insurance needs. We appreciate your feedback and are glad to have you as part of our office family. Let us know if we can help with anything else!"
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Kolli nagakarthik61

August 7, 2026

5  out of  5
rating by Kolli nagakarthik61
"I had a great experience talking with Angelica G. for my home insurance through State Farm. She was very helpful, responsive, and took the time to explain everything clearly. She made the whole process simple and easy, and I really appreciated her professionalism and patience. I would definitely recommend Angelica G. to anyone looking for a reliable insurance agent!"
We responded:
"Thank you, Kolli, for taking the time to leave us a review! I'm glad to hear that Angelica made your home insurance experience smooth and straightforward. We appreciate your recommendation and are happy to have been able to assist you. Feel free to reach out if you need anything else!"
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Robert McLuckie

August 7, 2026

5  out of  5
rating by Robert McLuckie
"Thalia was very helpful and professional. Never felt rushed or pushed into anything. Much better rate than I was paying. Highly recommended."
We responded:
"Thank you, Robert! I'm glad to hear that Thalia provided you with such a positive experience and that you're happy with your new rate. We appreciate your recommendation and are here if you need anything else!"
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Luis Ayala

August 7, 2026

5  out of  5
rating by Luis Ayala
"Me encanta el servicio. Gracias"
We responded:
"¡Luis, gracias por tu reseña! Me alegra saber que estás contento con nuestro servicio. Estamos aquí para ayudarte con lo que necesites. ¡Gracias por elegirnos!"
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Betty Haywood

August 5, 2026

5  out of  5
rating by Betty Haywood
"Andrew is incredible!! Highly recommended"
We responded:
"Betty, thank you for taking the time to leave us a review! I'm so glad to hear that Andrew made such a positive impression. We appreciate your recommendation and support. Let us know if we can help with anything else!"
Profile photo of Cathy Hart

Cathy Hart

August 4, 2026

5  out of  5
rating by Cathy Hart
"Reviewing my policies with Chris was very easy and straightforward. He is very easy to talk with and understand. I look forward to working with him more in the future."
We responded:
"Hi, Cathy! It's truly rewarding to hear about your interaction with Chris. Providing patient, clear explanations and creating a welcoming space to discuss your policy options is a top priority for our entire team. Thank you for recognizing his hard work. We look forward to continuing our partnership!"
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sam piskulic

August 4, 2026

5  out of  5
rating by sam piskulic
"chris bissell was great at finding my ins"
We responded:
"Sam, thank you for your great feedback! I'm glad Chris was able to help you find the right insurance. We appreciate your support!"
Profile photo of David Hock

David Hock

August 3, 2026

5  out of  5
rating by David Hock
"Hayden was incredibly helpful and by far the best insurance representative I've ever talked to! She answered all my questions, was knowledgeable on the policies, and was super friendly, making the conversation feel more like catching up with a friend than talking to a professional. If I ever need help in the future I will definitely request Hayden, I would recommend to everyone!"
We responded:
"Thank you, David! I'm really happy to hear that Hayden made such a positive impression and was able to assist you so well. It's great to know that her friendly and knowledgeable approach made your experience enjoyable. If you ever need anything else, don't hesitate to reach out!"
Profile photo of Raghad Hamedi

Raghad Hamedi

August 3, 2026

5  out of  5
rating by Raghad Hamedi
"Shoutout to Ryan at State Farm for being so amazing! He walked me through everything step-by-step and answered all my questions with so much patience and professionalism. If you're looking for great service and someone who makes things easy, Ryan is your guy. I’d recommend him to anybody!"
We responded:
"Raghad, I'm really happy to hear that Ryan provided you with such excellent service and made the process easy for you. We always strive to be patient and professional, and it's great to know Ryan delivered on that. We appreciate your recommendation! Feel free to reach out if you need anything else!"
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Mary Walezak

July 31, 2026

5  out of  5
rating by Mary Walezak
"Our agent Marie was great at explaining everything we needed."
We responded:
"Mary, thank you for taking the time to leave us a review! I'm glad Marie was able to clearly explain everything you needed. We appreciate your support!"
Profile photo of Hassan Awan

Hassan Awan

July 31, 2026

5  out of  5
rating by Hassan Awan
"(Jermaine Cohein.)

(Bradford O'Neil)

Great Customer service super nice people Rates are so good .and especially they insured everything.
There rates are so good that even
" Jesus Can't refuse full coverage ""
We responded:
"Hassan, thank you for taking the time to leave us a review! I'm happy to hear you had a great experience with our team and that you're satisfied with the rates and coverage we offer. We strive to provide excellent service and value to everyone. We're always happy to help if anything comes up."
Profile photo of Michael J

Michael J

July 31, 2026

5  out of  5
rating by Michael J
"Elissa has helped us with multiple vehicles (even some classic auto policies) homeowners insurance, and a few other things. Always helpful and nice that I don't have to spend time navigating and worrying about these things."
We responded:
"Thank you, Michael J! I'm glad to hear that Elissa has been able to assist you with your various insurance needs. It's great to know you feel at ease with us handling these details. We're always here to help if anything else comes up!"
Profile photo of Stephen Loeffler

Stephen Loeffler

July 27, 2026

5  out of  5
rating by Stephen Loeffler
"Thalia Cruz was great! I had my previous insurance for 20+ years but decided to shop around after a huge increase when adding my 16 year old to our policy. Thalia answered all my questions and help me feel good about my decision without any pressure. Highly recommend!"
We responded:
"Stephen, thank you for taking the time to leave us a review! I'm happy to hear that Thalia was able to assist you with your insurance needs and make the transition smooth and pressure-free. We appreciate your recommendation and are glad to have you with us. Feel free to reach out if you need anything else!"
Profile photo of Frank West

Frank West

July 23, 2026

5  out of  5
rating by Frank West
"HI EVERYONE 👋
JUST WANTED TO LET EVERYONE KNOW HOW WONDERFUL AND PROFESSIONAL THAT (HAYDEN) FROM Bradford O'Neil STATE FARM AGENCY IN HELPING ME WITH A INSURANCE PROBLEM, SHE WENT ABOVE AND BEYOND AND SO PROFESSIONAL, UNDERSTANDING, AND PATIENTLY HELPING ME RESOLVE THE SITUATION, ALSO CONNECTING ME WITH THE RIGHT PERSON OR PERSON'S TO GET THE PROBLEM SOLVED.
SO ON THAT NOTE 📝, JOB WELL DONE (HAYDEN)👏🏻✔️👍
ONE MORE THING..!!
(A WONDERFUL PERSONALITY )
10 THUMBS UP (HAYDEN)
👍👍👍👍👍👍👍👍👍👍"
We responded:
"Frank, thank you for taking the time to leave us such a fantastic review! I'm really happy to hear that Hayden was able to assist you with your insurance issue and connect you with the right people. We’re proud to have her on our team, and it’s great to know she made such a positive impact. We're always here to help if anything else comes up!"
Profile photo of Connie Hagedorn

Connie Hagedorn

July 23, 2026

5  out of  5
rating by Connie Hagedorn
"Angelica Garcia is very good, patient, and thorough. Im happy with the rates, saving $2000 annually, I hope im a lifer."
We responded:
"Connie, thank you for taking the time to leave us a review! I'm glad to hear that Angelica was able to assist you so well and that you're happy with the rates. Saving so much annually is fantastic! We're thrilled to have you with us and hope to continue serving you for many years. Feel free to reach out if you need anything else!"
Profile photo of Demetrius Willingham

Demetrius Willingham

July 20, 2026

5  out of  5
rating by Demetrius Willingham
"Liv was great had a quick and easy process !!"
We responded:
"Demetrius, thank you for taking the time to leave us a review! I'm glad to hear that Liv made the process quick and easy for you. We appreciate your feedback and support. Let us know if we can help with anything else!"
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Kentrall England

July 17, 2026

5  out of  5
rating by Kentrall England
"I had the pleasure of speaking with Livia. She was very professional and personable. She is a good example of great customer service! Thank you for making making this process as smooth as possible. Highly recommended!"
We responded:
"Thank you, Kentrall! I'm glad to hear that Livia made your experience smooth and enjoyable. We appreciate your recommendation and are here to help whenever you need us. Thanks for choosing us!"
Profile photo of Jasmine Lewis

Jasmine Lewis

July 10, 2026

5  out of  5
rating by Jasmine Lewis
"Livia was really helpful, she has great customer service."
Profile photo of Anireddy Sankeerth

Anireddy Sankeerth

July 9, 2026

5  out of  5
rating by Anireddy Sankeerth
"I've been going to the office off of Dorsett for three years, angi has always assisted me with payments and my account details, what a friendly office 🙃"
We responded:
"Anireddy, thank you for taking the time to leave us a review! I'm happy to hear that Angelica has been able to assist you with your payments and account details over the years. We strive to create a welcoming environment, and it's great to know you feel that way about our office. We're always here if you need anything else!"